The TCB-Arrow Core Processes

Traditional quality management systems are paper folders, not connected to the business, and barely looked at.

TCB-Arrow’s system is designed to be an integral part of the business to prevent deviation from process.

• Customer order receipt
• TCB-Arrow order review and acknowledgement (price review, production lead time review, delivery date)

• This process ensures we capture customer product specifications and expectations consistently
• Process capability studies are part of TCB-Arrow’s NPI process. Generally we take 30 consecutive shots from a new mould tool and statistically review their dimensions to look at standard deviations versus dimensional tolerance. CPK value above 1.33 is a general requirement. This is not a necessity of the ISO standard but it is a fundamental part of TCB-Arrow ensuring we exceed customer expectations.This NPI validation process is aligned with recognised FDA standards.

• This process ensures we manufacture products to the agreed specification.
• Traceability - we capture both materials and operator information against each production works order in our MRP software to ensure we maintain full product traceability.
• First off and last off samples are retained from every batch run and inspections carried out throughout the process including SPC measurements of critical dimensions.
• Materials, operator and inspection results are available and encorporated into a final certificate of conformity to accompany goods as required by customers.

• This is an important process to ensure that we capture and control any document changes within the business. This includes customer issued drawings, internal drawings, procedures, policies etc
• Our real time documentation system puts everything on hold if a customer advises that they are updating any released documents, through to re-release
• The improvements log maps significant improvements and the investments that the business has made. It demonstrates long term commitment to the future of the business.